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SHIPPING POLICY

Shipping and Production

Shipping times may vary depending on your region. Items typically ship within 5-10 business days. Because we're still just a small little shop, we screen print each and every order custom just for you! As we grow, we hope to cut down those shipping times.

 

 

Order Tracking

Once your order has shipped, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

 

 

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please get in touch! Depending on the change or request, we will absolutely do our best to accommodate!

 

PAYMENT METHOD

We accept major credit cards, pay pal or e-transfer. If you'd like to pay via e-transfer, just get in touch for payment arrangements. 

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since you received your goods, we can longer offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. Original tags must be attached.

Returns By Mail

To return your product, contact info@sequoiaco.ca for details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this can take several business days.

Please contact info@sequoiaco.ca if you have any additional questions.

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